What is not allowed here, how we review it, where to write if something affected you, and how fast we answer.
A negative review of a venue, sharp criticism of a road, a service or of us, a strong word with no target, advertising your own services. An unhappy review is a review, not a violation, and we do not take it down.
The first line is a program. It reads the text of a post or a comment when it is published and again when someone reports it. Only the clear-cut items listed above are removed automatically; anything doubtful goes into a human queue instead of being taken down.
Photos and videos are not reviewed by the program - they are handled by reports and by a person.
Every decision is recorded: what was reviewed, how it ended and why. The author of a removed item sees the reason in plain words and can object.
If your post was removed and you believe it is a mistake, open the appeal page. A person reviews the objection, not the same program. The answer comes with a reason written in words.
A complaint about a specific post, comment or person is filed from the app itself: every item has a Report button, and the author can be blocked. If there is nowhere to press, or the matter is not about one item, write to us by email.
First response time - 24 hours.
In the email, help us find the subject: the author handle, roughly when it was published, and what exactly is wrong.